CIS integrates Corrective Action (CAR ), Customer Feedback (CF), Nonconformity (NCR), Near Miss Event Reporting (NM), with each other and with Work Order (WO) and Inspection Modules. The TOTAL integration of these modules provides for complete audit traceability and ease of use. It enables a user to input a customer feedback (complaint) and decide to immediately create and issue a corrective action and/or work order to ensure disposition and follow-up is completed. The links between the records are automatic and instantaneous. Each record is linked to all applicable records such as a CF linked with the associated CAR and Work Order to simplify access to information and traceability.
· Create corrective action request report (CAR) from within NCR, NM and CF modules;
· Tracks cost of CAR to manage corrective actions and quality objectives;
· Reports CAR that are not completed by the due dates;
· Sends CARs directly to applicable managers by CIS e-mail;
· CARs appear on manager’s action reports and home page (to-do-lists);
· CARs appear on master calendar so all management is aware of CAR status;
· Categories, criteria, locations, product codes and inspection status are selectable fields that can be customized by the administrator to meet the needs of the company;
· Root Cause, immediate actions/containment, actions to prevent recurrence, verifications follow-up and approvals update throughout the process;
· Create an auto-linked work order from within the CAR;
· Links back and forth from applicable modules for auditing and complete lifecycle information;
· Customer or supplier can have access on-line to view, edit or add information to the CAR module. Note: The customer or supplier may only view their own related information and no other customers or supplier’s information and access levels and permissions are determined by the administrator of CIS (secure and safe);
· Complete search engine to find records or groups of records by criterions selected or by key search words;
· View records in column format (spreadsheet) or condensed summary format;
· View information on-line from any computer or hand-held device connected to the internet (secured access);
· Upload multiple files, movies or pictures to CAR record (no limits);
· Corrective Action graphs and spreadsheets can be displayed, printed or downloaded into a .csv file. The reports may be presented by a from-to-date as follows:
o CAR by Nonconformity Criteria Dollars;
o CAR by Customer Feedback Criteria Dollars;
o CAR by Near Miss Criteria Dollars;
· CAR 3-Months Average Closed CAR Days Performance Indicator gage included on each manager’s home page;
· Additional custom performance indicator gages can be purchased separately.