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 Articles in Metalworker (Click on Covers) “The software”, she continued, “is called CIS”, and it has some of the following benefits: · It is completely digital and accessible from anywhere that you have an internet connection · All modules are linked together so you don’t have to gather information from different departments – its all there · It takes away superfluous paperwork. · You can print reports, but you don’t have paperwork all over the shop · CIS is affordable -- You pay a monthly subscription and software upgrades/improvements are always included –Read More Tyler particularly praises the CIS software that is available through BMSC. “Our quality management system is so incredibly simple with CIS. It is an Internet based management system that requires less than 25% of one person’s time. In a company of 25 employees, this means that 1% of our employee expense is dedicated to the quality software management function. Read More
Date: 6/24/2010
Message: Your program passed with flying colors with our expansion audit for Shippers Warehouse.
I may have some questions for you at the seminar in August but we are very happy with the program.
Thanks,
Mark Wallen
 The Mirachem Corporation was asked by a potential customer the following three questions about CIS Software: What do you like most about CIS? What do you like least about CIS?
They responded... I would be happy to answer any questions you have on CIS. CIS is a very easy system to organize and track all aspects of your quality system. It functions as a database and with the customizable fields you have limitless ways to be able to view, sort and report your data. Since it is web based, there is no software to worry about IT having to keep up to date on all machines. Remote staff can easily enter data from on the road instead of having to remember when they get access to the office. Reports can be done in either table format (that you can copy and paste into Excel) or graphs. CIS is still being improved by user feedback. The downsides are that this is not a product that has been perfected, but the big pro that goes hand in hand is that the designers actually WANT you to suggest changes/upgrades/new items. Instead of just putting out a product and saying here it is – they give you a tab to report any problems and suggestions. They have already incorporated a couple of suggestions from our company in their updates. I use CIS on a daily basis and would highly recommend it to anyone who is using ISO 9001:2008 or other ISO quality systems. I just had our surveillance audit yesterday and the auditor was impressed with the amount of data we have in the system. We attribute that to the ease of everyone being able to enter their own information instead of having that all reside with the quality manager. In addition, everyone can run reports on their open action items, the system will send them reminder emails directly and the quality manager doesn’t have to be the “nag” to make sure everyone is accomplishing what they need to do. In summary, we would not have even become ISO certified if we did not have this software, it makes the daunting task of certification manageable and instead of just being certified, we are daily finding valuable quality improvements to our processes based on the data we collect. Please let me know if you have any further questions. You can contact me directly, my information is below. Thank you, Kiersten Summers The Mirachem Corporation PO Box 14059 Phoenix, AZ 85063-4059 602-415-9262 | ks045@mirachem.com Company Earns Nadcap Reaccreditation With No Findings! Wire-Tech, Inc. in Tempe, Arizona has once again received the certificate of Nadcap accreditation from The Performance Review  Institute for Small Hole, Wire and Conventional EDM. The auditor found no areas of nonconformance. The company also passed its ISO9001:2000 and AS9100 certification surveillance audit earlier this year with no findings, scoring 100% of the points available. Successful completion of these audit processes is evidence of Wire-Tech’s production quality and control. Many companies in the aerospace industry and beyond require this substantiation for their supplier approval. The company’s quality control software, Continuous Improvement Software (CIS), plays a major role in quality control and improvement and simplifies the audit process. Wire-Tech, Inc. looks forward to even more success with CIS with the development of an Enterprise Resource Planning (ERP) module later this year. “For twenty-five years, Wire-Tech, Inc. has provided leading-quality EDM services to many industries, including commercial and non-commercial, aerospace, molding and medical. The success of our recent audits showcases our efforts toward continuous improvement.” – Rick Erickson, President and Owner.
Wire-Tech, Inc. in Tempe, Arizona has received the certificate of Nadcap accreditation from The Performance Review Institute for Small Hole, Wire and Conventional EDM. Wire-Tech, Inc. also achieved ISO9001:2000 and AS9100 certifications earlier last year.
Successful completion of these audit processes is evidence of Wire-Tech’s commitment to production quality and control. Many companies in the aerospace industry and beyond require this substantiation for their supplier approval.
Wire-Tech’s use of a revolutionary new software called CIS (Continuous Improvement Software) to implement and maintain their management system was integral in their achievement of these accreditation and certifications.
Both the Nadcap and AS9100 auditors were impressed with the ease of auditing our system due to the ease of navigating our totally paperless system within CIS. We are the first EDM Machining company to use CIS software to manage all aspects of our business including customer feedback, nonconformity, training, vendor evaluation and analysis of data; virtually every requirement of AS9100 is addressed in this software.
“Wire-Tech, Inc. will continue to make precision components and tooling for all the industries that have been faithful to us for the last 24 years, including commercial and non-commercial, aerospace, molding and medical.” – Rick Erickson, President and Owner If you’d like more information about the services offered at Wire-Tech, Inc., please call or email using the contact information below.
Contact: Richard Erickson Business: 480-966-1591 480-966-1591 Email: info@wire-tech.com WIRE-TECH, INC. RECEIVES SUPPLIER MERIT ************************************************************************************ As an owner of a Semiconductor Assembly company, I have dreaded for over 5 years the day I would have to put in place a program for obtaining our ISO certification. Two simple reasons, (1) Cost of manpower to implement a system that by most consultants advice  is paperwork heavy and didn’t make sense for a Lean and Fast moving Service Company. After many meetings with customers that implemented an ISO program we opted for achieving what we called ISO compliant, Not Certified. (2) After numerous meetings with many consultants over the last two years we were quoted outrages costs for their services plus the actual Auditors cost, which totaled in excess of $40K and some exceeded $50K. Our unique services allowed our company to do business the past 5 years with Fortune Five Hundred companies both commercial and military applications. Our General Manager, Keith Dungan would always comment, “For $50K we can purchase production equipment to be more productive, not a paperwork nightmare”. This scenario has been in existence up until our introduction to CIS just 3 months ago. Advotech was introduced to CIS through a member of a technical group we were affiliated with. Like all business, you sometimes just know when something is right and you say, “Lets go for it”. Our first meeting with Bretta Kelly, President of BMSC, LLC consulting got our attention real quick when she stated, “This is not rocket science and you don’t need to purchase the rocket”. After our first meeting it was clear we were going for it with confidence. Although somewhat reluctant, our General Manager, Keith Dungan decided to give it a go and see if this software could be used as effective as his Lean paperwork system that he was so proud of. From my point of view, it turns out to be one of my better decisions to trust a new system that is truly cost effective in running a manufacturing /service company. Personally, I tell all my business friends what we are doing and how all our employees have grasped the system with enthusiasm. With confidence I know Advotech will be ISO Certified by September of this year at a cost that will still allow us to purchase the equipment Keith still wants and I can get some golfing in my schedule. George G. Crouch President Keith Dungan, General Manager further commented... One item that George pointed out in his testimonial that stands out to me was that I was reluctant to implement yet another system. Over the last 8 years I have been employed at Advotech, we had excelled in implementing many successful programs that covered everything from Purchasing, Machine Calibration tracking, Asset Management, Job Tracking and Employee Communication. All of these systems worked very well individually, however that in itself was a problem. They were all individual systems and were not interconnected. The thought of implementing CIS, as an ISO stand-alone system was to be honest, stomach churning. Our management team, lead by George’s encouragement, made the collective decision to proceed. Within the first four hours of exploring CIS, I was hooked. We were immediately able to implement all our individual programs into CIS and with little to no transition issues. Purchase Requests, Job Tracking and Asset Management, which were previously coordinated through limited simple databases are now operating flawlessly and we now have added features such as e-mail alerts and inspections panels at our fingertips. Our employee communication program (that was previously all manual) has improved ten fold. We lacked programs for some ISO tracking requirements such as Customer Feedback and Non-Conformity Reports and with CIS these were implemented almost immediately. This saved us an incredible amount of time and money. Anyone that knows me would probably tell you that I am pretty much skeptical of everything. Basically prove it to me first then I’ll believe it. Management people today are constantly bombarded with all sorts of products, programs and gimmicks that will improve your business. I’ve found that very few really do. Take it from an eternal skeptic, ”CIS is the exception.” I frankly cannot image going back to our old ways. ************************************************************************************ Hi Peter, I LOVE The Learning Center in CIS! It is extremely helpful and leaves no room for the “I don’t know how to use it” syndromes that  many employees sometimes get. I especially love that it caters to different types of preferred learning through the options of viewing and listening to seminars to following screen shots. Overall it’s a wonderful learning tool and great reference point to have on hand at all times. Thanks for continually improving your system and making it even more user friendly! P.S. Put this in your Customer Feedback section! ;o) Sincerely, Lisa Hull CRD Manager The Grimes Companies P (904) 446-4825 (904) 446-4825 F (904) 786-7805 ************************************************************************************ Jeff L. Smith
Chief Operating Officer
Deep Sea Water International, Inc. I operate a small internationally based startup company based in Hawaii. Our primary product is bottled drinking water and I currently have fifteen employees. So why have I invested in Continuous Improvement Software (CIS) and the implementation of Total Quality Management Services at this early point of the company growth?
The primary reason is because we are an international company, and our external customers and associates need to know we operate on a world (business) standard. Before we implemented the process everything about our company was doubted and questioned. Understandably so; no track record, no Dunn and Bradstreet, no international connections, and no recognized and established standards. Since implementation of CIS, the doubts and roadblocks have been removed. By having CIS implemented, the external customers can look at our processes to verify that we are real. We in turn have the highest standard and can question our customers when needed. Instead of moving to meet the standards of our customers, the customers now work to meet our standards. CIS has made a monumental difference in our success. Without having to constantly retrace our steps and verify our operations we are moving forward.
The secondary reason for implementing CIS was to establish a culture among the employees and the vendors. Like anything else in life, you work to meet your benchmark. My initial question was, “why not be the benchmark?”
Following several other business executives recommendations, I contacted Mr. Peter Sanderson. Mr. Sanderson responded to my urgent request to come to this facility and implement Total Quality Management Services “immediately”. I feel that this has been one of the smartest things I could have done for the Company’s startup and the future development. Shall we say, “Money very well spent!”
We make decisions every day that effect a myriad of things, some small and some large. The decision to implement CIS affects everything that you will do today, tomorrow, and the rest of your business career. If you operate a business, do not hesitate, CIS is the competitive advantage. Be the benchmark in your industry! ************************************************************************************
FOR IMMEDIATE RELEASE
Saddle Creek Announces Plans for ISO Certification
Lakeland, Fla., Oct. 24, 2006 ¾ Saddle Creek Corp., a third-party logistics services company, announced that it is formalizing the company’s commitment to service by beginning the ISO 9001:2000 certification process. Saddle Creek’s Lakeland, Fla. headquarters  campus will be the first of its locations to be certified. Saddle Creek provides warehousing, transportation, packaging and integrated logistics services to its customers in a variety of industries nationwide. The company decided to start the certification process as a way to further assure customers of its commitment to quality and continuous improvement. “We are continually expanding and enhancing the services we provide for our customers,” said Brandi Metz, Saddle Creek ISO facilitator. “ISO certification is the natural next step from our current internal quality program. By identifying processes that can be improved and finding ways to prevent errors, it will help us deliver even better service to our customers – everything from increased inventory control to improved on-time delivery rates.” Saddle Creek will work with Total Quality Management Systems, Inc. (TQMS), employing the company’s Continuous Improvement Software (CIS), training, and documentation for a “paperless” quality management system. The software will allow Saddle Creek to capture information on errors, customer feedback and opportunities for improvement, and provide automatic reports, charts and graphs to show improved performance. The certification process kicks off this month. Documentation and initial training are already complete, and the internal audit program will begin – reviewing processes, looking for compliance and opportunities to improve. The external registration audit will take place in December with the help of Moody International, Inc. Saddle Creek will adhere to the international standard’s requirements for an organization’s quality management system, focusing on a range of topics, including the company's top management commitment to quality, its customer focus, the adequacy of its resources, and more. As part of the certification process, Saddle Creek must also monitor customer perceptions about the quality of its goods and services. “It’s our mission at Saddle Creek to provide 3rd Party 1st Class logistics solutions for our customers,” said Bruce Abels, president of Saddle Creek Corp. “Becoming certified to the ISO 9001:2000 standards throughout our organization will give us the right tools to deliver that promise. It assures our customers that Saddle Creek can consistently provide goods and services that meet – or even surpass – their needs and expectations.” Saddle Creek will soon select the next campus to begin implementing ISO 9001:2000 certification. The company has facilities and capabilities in Florida, Georgia, North Carolina, Tennessee, Texas, Oklahoma, California, New Jersey, and Illinois. ************************************************************************************ JACKSONVILLE, FL, November 10, 2005 – Today, The Grimes Companies (TGC) announced that it has received ISO 9001:2000 certification. The certification, which typically takes more than a year to achieve, was completed at TGC in only four months. The compressed schedule is a testament to the already established processes and the commitment of both the implementation team and the entire company.
TGC President, Michael O'Leary, in commenting on the company’s accomplishment stated, “This certification is the validation of a business philosophy that has been in place at The Grimes Companies for more than 30 years. By adopting the guidelines of the ISO we are ensuring that we have all the tools are in place to continuously improve our operations and better serve our customers."
The company used the “CIS” (Continuous Improvement Software) program as well as consulting services provided by Peter Sanderson of TQMS, to help streamline the certification process. This resulted in a well organized system that was easy for Moody and Associates to audit for certification. To maintain ISO compliance the company will continue to use the CIS package, which tracks process integrity, customer satisfaction, and costs, while prompting management to remain within the guidelines of the ISO standard.
From the International Organization for Standardization (www.iso.org):
“The ISO 9000 family is primarily concerned with "quality management". This means what the organization does to fulfill:
- the customer's quality requirements, and - applicable regulatory requirements, while aiming to - enhance customer satisfaction, and - achieve continual improvement of its performance in pursuit of these objectives.”
The Grimes Companies operates both public and contract warehouses, as well as providing transportation and packaging services to its clients. A subsidiary of The Grimes Companies, FileSafe, Inc., offers document storage services to businesses in Northeast Florida. ************************************************************************************ Bob Willert
Director of Operation Barrett Distribution Centers Russell, Kevin, and I would like to thank you for all your assistance in helping us get our ISO program off the ground/re-started. We  just completed our final day of a recertification audit, and it went extremely well. The CIS program you designed was instrumental in helping us invigorate the ISO program in our organization.
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