Today's management systems are often based on outdated management concepts rather than addressing the root causes and implementing improvement and preventive action. Securing the future by learning from the past!

The Beginning

After completing hundreds of ISO 9000 systems in the 1980s, TQMS sent out a customer survey to their clients. Most customers used the survey as an opportunity to voice their dissatisfaction with the ISO 9000 certification process and what it stood for. They mostly complained about the costs versus the returns (ROI). The president of TQMS, Peter Sanderson began to feel like a dentist whereby his clients would come to him for an ISO 9001 certification because they needed it but did not want it. In many instances it was like pulling teeth to get an ISO 9001 system implemented back then. It was much like a person going to a dentist for a root canal treatment who really needed it but didn't want it (the pain from the treatment and then the pain from the bill).

At that point TQMS Inc. began the development of CIS Continuous Improvement Software that was released in the year 1999 to help customers manage their regulatory requirements in a positive manner that provided a clear path to a positive ROI.

The Middle

Since then CIS has continued to improve itself based on feedback and requirements specified by CIS users and customers. By 2010, CIS Continuous Improvement Software had grown into a full fledged management system that included solutions for all aspects of management such as vendor management, inventory management, Human Resource Management and not just a quality regulatory system.

But that was still not good enough for Peter Sanderson who envisioned a software management system whereby the end user could control, change, edit and even re-design, expand and create a system that exactly satisfied their specific requirements. He wanted a system that would change for the company so the company would not have to change for the software.


In 2012, the idea for a new CIS that allowed for total customer control was born.

Today, software products are sold at affordable prices but generally have limits to what can be changed and often huge costs are associated with these types of modifications. Of course all software packages offer some sort of customization such as changing the names of criterion and such. But what about changing fields, captions, input forms, adding fields, deleting fields, creating new databases, adding portals into your system and incorporating all this without programmers?  CIS now includes a friendly user interface that allows the customers to do all of this and much more. Click the Sample Database book below to see what some of our customers have built using the simple database tools in CIS Software.

“By having CIS implemented, the external customers can look at our processes to verify that we are real. We in turn have the highest standards and can question our customers when needed. Instead of moving to meet the standards of our customers, the customers now work to meet our standards. CIS has made a monumental difference in our success. Without having to constantly retrace our steps and verify our operations we are moving forward

The secondary reason for implementing CIS was to establish a culture among the employees and the vendors. Like anything else in life, you work to meet your benchmark. My intial question was, “why not be the benchmark?”
— Jeff L. Smith, Deep Sea Water International